Our own business · client zero
The assistant that runs our own inbox
RunningThe first system we built was for ourselves. Before we sold anyone an agent, we put one to work on the job that was slowing us down most: the inbox.
The problem
We are a founder-led advisory with no admin team. The email still has to be read, sorted, filed and answered every day, and for a long time the founder was the only person who could do it. The inbox was the bottleneck.
What we built
An assistant that watches our company inbox around the clock. It sorts every message twice over: by what it is about, and by whether it actually needs a reply. Anything that is only for information is filed automatically. Anything that needs an answer gets a first-draft reply written in the founder's own voice, saved ready to read. It never sends. Every draft waits for one read and one click. The same daily brief surfaces new mail sitting in the shared company mailboxes we do not otherwise watch, and lays out the day's meetings.
What changed
The inbox now sorts itself, and we open a short daily brief instead of a full inbox. The safeguards are the whole point. The assistant files freely but never sends on its own, and everything it moves is listed back so nothing disappears quietly. When it is not sure, it leaves the message alone and flags it rather than guessing. The system is held to 628 automated tests, run before any change ships. It has been in daily use on our own business since June.
