Discover · phase 1
Process Capture
How the work actually happens, documented while your people do it: your core processes captured as maps, narratives and hand-offs you own.
The problem
Your most important processes live in people’s heads and habits, not in any document. When someone leaves, the process leaves with them. And nobody can put AI into a process that nobody has written down; that’s how automation ends up fighting the business instead of fitting it.
What you get
- A recorded walkthrough of each core process, captured while the work is being done: screen-share, interview or on the floor
- A process map and swim lanes for each one, plus a plain-language narrative of every step, system, hand-off and exception
- The judgement hotspots flagged: the moments where a person decides rather than just does, so you know what to automate and what to keep human
- An AI-fit read on every captured process: the automation opportunities identified and ready to flow into your roadmap and the build
- Everything documented as an asset you own, ready to hand to a new starter, an auditor, or the build team
The discipline
We capture the process as it runs, not as the manual says it should. The visual channel matters as much as the verbal one: what’s on screen, which systems and spreadsheets are open, the silent steps a conversation never mentions.
Every capture separates the mechanical from the judgement-led, because that split decides where AI belongs and where your people stay in charge.
Where it fits.Process Capture is included in every AI Discovery & Roadmap, and runs standalone when one process is the problem or a key person is the risk. The goal is automation, not documentation for its own sake. Every engagement maps the processes and identifies the AI opportunities in them, so the capture flows straight into what gets built. Scope and pricing on a call.